SMS Privacy Policy

SMS Privacy Policy

Type of website: Ecommerce 

Effective date: 25th day of February, 2025

http://www.pioneeringwellness.doctor (the “Site”) is owned and operated by Pioneering Wellness. 

Pioneering Wellness can be contacted at: 

Email: info@pioneeringwellness.doctor 

Call: (855) 554-2664 

Mail: 102 S Tejon St, Suite 1100, Colorado Springs, CO 80906 

Table of Contents

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:  

  1. The personal data we will collect; 
  2. Use of collected data; 
  3. Who has access to the data collected; 
  4. The rights of Site users; and 
  5. The Site’s cookie policy. 

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:  

  1. The conditions set out in this Privacy Policy; and 
  2. The collection, use, and retention of the data listed in this Privacy Policy. 

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect additional data beyond the data listed below without first notifying you.  

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information: 

  1. IP address; 
  2. Location; 
  3. Hardware and software details; 
  4. Clicked links; and 
  5. Content viewed. 
Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

  1. First and last name;
  2. Age;
  3. Date of birth;
  4. Sex;
  5. Email address;
  6. Phone number;
  7. Address;
  8. Payment information; and
  9. Auto fill data.

How We Use Personal Data

The data we collect automatically is used for the following purposes: 

  1. Create personal accounts;
  2. Payment information submitted to third parties;
  3. Request to receive additional program information;
  4. Consent to SMS opt-in messaging; and
  5. Content of your text message responses to us.

The data we collect when the user performs certain functions may be used for the following purposes:

  1. Provide you with the Service;
  2. Process and respond to inquiries;
  3. Improve the Service;
  4. If necessary, contact you with important announcements or messages;
  5. Conduct research; and
  6. Provide anonymous reporting for internal and external clients and partners.

The data we collect when the user performs certain functions may be used for the following:

  1. Provide you with the Service;
  2. Process and respond to inquiries;
  3. Improve the Service;
  4. If necessary, contact you with important announcements or messages;
  5. Conduct research; and
  6. Provide anonymous reporting for internal and external clients and partners.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organization who reasonably needs access to  user data to achieve the purposes set out in this Privacy Policy.  

Third Parties

We may share user data with the following third parties:  

  1. We provide such information to third parties who have entered into non-disclosure agreements with us;
  2. Third party payment processing companies; and
  3. We provide Personal Information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf or providing the Messaging Service to you.

We may share the following user data with third parties:

  1. Information you may provide when responding to text messages;
  2. Any demographic information submitted on the Pioneering Wellness website;
  3. Device status indicating whether a device is available for messaging;
  4. Carrier (e.g. Verizon, AT&T, etc);
  5. Delivery status; and
  6. Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc).

We may share user data with third parties for the following purposes:

  1. We respond to subpoenas, court orders, or legal process or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims;
  2. We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities and suspected fraud;
  3. We believe it is necessary to share Personal Information in situations involving potential
    threats to the physical safety of any person or violations of Pioneering Wellness Terms of
    Service;
  4. As required by law; and
  5. We may share aggregated information with others without further notice. For example, the number of people who used the Service in a given month or the total number of texts sent in a given week.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it; 
  2. If it is required for any legal proceeding; 
  3. To prove or protect our legal rights; and 
  4. To buyers or potential buyers of this company in the event that we seek to sell the company. 

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.  

How Long We Store Personal Data 

User data will be stored until the purpose for which the data was collected has been achieved. 

You will be notified if your data is kept longer than this period. 

How We Protect Your Personal Data 

Pioneering Wellness takes precautions to ensure the security of your Personal Information, including ensuring that our third party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third-party infrastructures not under our control (such as third-party SMS delivery platform or your carrier network). We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, the risk of harm always remains. The Internet as a whole can be insecure at times, and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Children

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.  

How to Access, Modify, Delete, or Challenge the Data Collected 

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data, and to whom we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Robert Kullmer

Contact Information

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the  Data Collected section, we provide the following specific opt-out methods for the forms of  collection, use, or disclosure of your personal data specified below:

  • Consent to receive automated marketing text messages is not a condition of any purchase.

You have the ability to opt out of text messaging for any reason. You can opt-out by responding to any of our text messages with the word “STOP”

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, which may decrease the quality of your user experience.  

We use the following types of cookies on our Site:

  1. Functional Cookies

Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits; 

  1. Functional Cookies

Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example, data on the content you access, how long you stay on our Site, etc. 

  1. Targeting Cookies

Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and 

  1. Third-Party Cookies

Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:  

  • Monitor user preferences to tailor advertisements around their interests.

Additional Clauses

Pioneering Wellness requires that users of this Service be limited to US residents only.

We reserve the right to send you certain communications relating to the Service, such as announcements, reminders, and administrative messages, without offering you the opportunity to opt-out of receiving them.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with  the law and to reflect any changes to our data collection process. When we amend this Privacy  Policy, we will update the “Effective Date” at the top of this Privacy Policy. We recommend  that our users periodically review our Privacy Policy to ensure that they are notified of any  updates. If necessary, we may notify users by email of changes to this Privacy Policy.  

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Robert Kullmer, at: 

Email: info@pioneeringwellness.doctor 

Call: (855) 554-2664 

Mail: 102 S Tejon St, Suite 1100, Colorado Springs, CO 80906